Service Standards

Convenient and easy

Our service standards:

Car Heaven is committed to providing the highest level of customer service while we create a better environment.

We are the only national vehicle recycling program:

Car Heaven is available in all provinces.

We are bilingual:

We provide service in English and French by phone or email.

We are available to help:

We let you know what is happening.

We send automated messages by email to let you know when your application has progressed or to remind you when we need additional information.

We are committed to our timelines.


  • You will receive confirmation of your application within 24 hours, when you supply an email address.


  • You must submit supporting documents within 21 days.
  • Your vehicle will be assigned to a recycler and you will receive notice within 2 business days, upon receipt of all information and supporting documents.


  • After assignment you will be contacted by email within 2 business days by a recycler to arrange pickup of your vehicle.
  • If you are available and in a pickup area, the recycler will pick up your vehicle for free within 7 days.
  • You will receive confirmation of pickup and an electronic thank you letter within 2 business days.


  • You will receive your charitable tax receipt directly from the charity in approximately 12 weeks.

We recruit feedback and strive to improve our service.

We conduct surveys and respond to participant questions and feedback. We look to improve service standards and timelines based on your suggestions, compliments and complaints.

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