Frequently Asked Questions

Yes, your vehicle needs to be complete with no missing parts.

If your vehicle is NOT complete, please contact us to make sure your vehicle qualifies for the program.

Your vehicle does not need to be in running condition to be eligible for the program.

No, we accept any year of vehicle.

We cannot obtain a vehicle from underground parking garage or an alleyway; there must be enough room for a tow truck to remove the vehicle from its location.

Certified recyclers in your area bid on the vehicle and the charity receives the full amount of the bid amount, which will also be your tax receipt amount. The minimum value of the tax receipt is based on the local scrap and parts prices.

Here is a summary of some of our successful bids.

We pick up in most major areas; if your vehicle is in a remote area please contact us to make sure we have pickup services in your area.

Yes, we do require the original registration permit – no photocopies – for the vehicle to be able to transfer it out of your name. You can leave it with the vehicle or hand to the authorized recycler. The registration permit is the official document from your provincial government to show ownership of the vehicle.

Yes, we do require keys for the vehicle – you can leave them with the vehicle or hand to the authorized recycler.

Yes, we do require you to be the registered owner; we cannot accept any vehicles that you do not own. You can initiate the donation process on behalf of the owner of the vehicle though.

You can fill out the form online at www.carheaven.ca or if you do not have internet access you can call ‭1-877-798-7701‬ and we will do the application for you. You will need the registration permit (no photocopies) with you when you call.

No, all of our recyclers are registered motor vehicle dealers and the transaction does not require a UVIP.

You can choose from the list of charities we currently work with. Our charity partners include both National and local charities. If you are a charity that wants to join Car Heaven please contact ARC at ‭1-877-798-7701‬ to find out more. There is no cost to join and 100% of the vehicle donation goes to the charity with no fees whatsoever.

• Once the online application is filled out, your vehicle information is sent out to local authorized recyclers who then have 2 business days to bid on the vehicle sight unseen for part and scrap value.
• Once the bidding process has ended, you will then be contacted by email the following day with the highest bid amount. You will have the option to accept or decline the amount.
• If you accept, the information is sent to the highest bidding recycler and they will contact you within 5 business days to arrange to collect your vehicle (free towing!) along with the keys and original vehicle registration document.

You will receive a Car Heaven pick up receipt from the recycler when they pick up the vehicle.

Your charitable tax receipt will be mailed directly to you from the chosen charity in approximately 2-3 months.

Your vehicle will be environmentally safely recycled, all fluids will be drained and mercury switch removed before being dismantled. For more information on how this is done please see www.carec.ca, this is the code of practice all our authorized recyclers must follow. In certain circumstances, vehicles can be resold, but you will be asked that question during the donation process. This may allow for a higher bid.

There is no cost to the customer; the vehicle will picked up at no charge, and the charity receives all the funds from the sale of your vehicle to a certified auto recycler.

Any outstanding tickets, impound fees or other fees on your vehicle must be paid prior to pick up of the vehicle, Car Heaven is not responsible for any fees attached to the vehicle.

No, your vehicle does not need to have current insurance.

No, we cannot at this time accept motorcycles into the program.